| A first for Singapore's public
agencies, SOE is an initiative which targets to homogenise,
consolidate and demand aggregate all desktops, messaging and
online collaborative tools, and network environments across
the public service. After the implementation period, agencies
can fully utilise and benefit from integrated ICT services
and allocate ICT resources optimally. The unprecedented move
also targets to bring about significant cost savings and maximum
agility for the public service.
Under SOE, public officers
in different agencies will find it easier to collaborate
with one another. |
Benefits of SOE
The implementation of SOE will allow ICT personnel to focus
on strategic ICT functions and agency-specific business needs
instead of being caught up in routine operations. At the same
time, agencies can enjoy greater agility in their daily job
tasks as work processes become standardised and simplified.
There will be minimal disruptions to agencies'
operations as the main changes are done at the back-end infrastructure.
Here is how the SOE initiative will help to make work in the
public service "SOE" easy:
1) More Efficient Deployment of ICT
Services
SOE will potentially reduce the time needed to deploy new
ICT services in the government through simplifying the ICT
operations and support of desktops and networks. Under SOE,
ICT problems or deployment of software patches and upgrades
can be handled immediately through remote support or self-help
portals. This in turn, saves time and eliminates disruptions
to the work process.
2) Easier Collaboration Among Users
Public service officers will have similar navigation features
on their desktops and enjoy smooth inter-agency collaboration.
Collaboration tools such as instant messaging and whiteboard
sharing will be offered across the public service, allowing
real-time discussions via a common online whiteboard.
3) Enhanced ICT Security
With the implementation of SOE, end-users can expect to see
improvements in the ability to respond to security threats.
There will be an up-to-date suite of security software and
agile management of ICT security services. Anti-virus patches
and software upgrades can be deployed automatically to all
desktops and servers in the event of a virus threat and information
will be automatically backed up in a central backup infrastructure
at regular intervals.
Users can look forward to enjoying the full
benefits of SOE when it is fully deployed to all Singapore
Government ministries (except Ministry of Defence and her
statutory boards), departments, organs of state, and statutory
boards.
Contributed by Government Infrastructure
& Technology, IDA.
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