Singapore Government Online Homepage
Basic Telecommunication QoS Performance For Q1 2004
February 3, 2005

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE JAN - MAR 2004 QUARTER

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for Business DELs (within 5 working days or date specificed by customer)


3. Fault Repair Time - % of Faults Fixed  (Residential)}

Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed (Business)

Business DELs Fault Repair Time


Notes:

1. Figures are rounded up to 2 decimal places.