Singapore Government Online Homepage
Basic Telecommunication QoS Performance For Q4 2003
April 02, 2004

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC BASIC TELECOMMUNICATION SERVICES FOR THE OCT - DEC 2003 QUARTER

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Residential DELs (within 5 working days or date specified by customer)


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

Telephone Installation for Business DELs (within 5 working days or date specified by customer)


3. Fault Repair Time - % of Faults Fixed

Residential DELs Fault Repair Time


4. Fault Repair Time - % of Faults Fixed

Business DELs Fault Repair Time


Notes:

  1. Figures are rounded up to 2 decimal places.