April 15, 2002

QUALITY OF SERVICE (QOS) STANDARDS FOR PUBLIC TRUNKED RADIO SERVICES FOR THE OCT - DEC 2002 QUARTER

1. Service Coverage (Street Level)



On-street service coverage shall be > 95% for each defined test route. The test routes will include all major and small roads and expressways but excludes all car parks.


2. Service Activation Time




3. No. of Complaints Per 1000 Subscribers on Coverage




Notes:

1. Figures are rounded up to 2 decimal places. Readings under "No. of Complaints Per 1000 Subscribers" will be rounded up to 3 decimal places.