Quality Of Service(QoS)Standards For Public Cellular Mobile Telephone Services{PCMTS} For the Apr - June 2001 Quarter

1. Cellular Network Performance Measurement System{CNPMS} Survey Results

Call Success Rate



Service Coverage(Street Level)



Voice Quality



Call Drop-out



2. Service Activation Time For Dealers



3. Number Of Complaints Per 1000 Subscribers



Notes :

Service activation and number of complaints are based on self-reporting results submitted by the service providers to IDA on a quarterly basis. Statistical reporting provided by the different service providers may differ.

- Service activation time refers to the time taken between the receipt of the customer application from the dealer and the activation of the service. All service applications are to be activated < 4 working hours.

- Number of complaints per 1000 subscribers refers to the total number of complaints received from the subscribers to the operator on poor cell coverage per 1000 subscribers in a month. Complaint is defined as any expression of dissatisfaction with the service provider's service, product, advertisement or policy via oral or written communication that requires some action by the service provider beyond the initial contact