Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Apr - Jun 2006 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)
 


2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)
 


3. Fault Repair Time - % of Faults Fixed  (Residential)
 


4. Fault Repair Time - % of Faults Fixed (Business)
 


Notes:

1. Figures are rounded up to 2 decimal places.