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Infocomm Development Authority of Singapore – Singapore Government Infocomm Development Authority of Singapore – Singapore Government

Basic Telecommunications Services QoS Performance for Q1 2013

Basic Telecommunications Services QoS Performance for Q1 2013

Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2013 Quarter

1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Residential)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer (Business)

3. Fault Repair Time - % of Faults Fixed (Residential)

Fault Repair Time - % of Faults Fixed (Residential)

4. Fault Repair Time - % of Faults Fixed (Business)

Fault Repair Time - % of Faults Fixed (Business)

Note:

1. Figures are rounded up to 2 decimal places.


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