A joint project by IDA and the Singapore Tourism Board (STB), the Digital Concierge programme seeks to create seamless and personalised services for visitors to Singapore. It is a key programme under iN2015, to help transform the Tourism, Hospitality and Retail (THR) sector, and differentiate Singapore as an attractive travel destination through the use of new technologies.
Digital Concierge, when fully implemented in 2008, will give every visitor to Singapore his "own concierge" service, with access to personalised information and services, anywhere, anytime, via mobile networked devices connected mobile phone networks or the widely available Wireless@SG network. Even while on the move, users can receive suggestions from Digital Concierge, on activities, restaurants, shops and attractions, based on one’s stated preferences and location. Real-time information such as the latest retail promotions and event updates will also be available. Users can further tap into an online community for reviews and to contribute their own comments, photographs and other media.
Beyond benefits to users, Digital Concierge, via the use of latest technologies such as Web 2.0 and new media, will also create new ways of doing business for the THR sector. Firms can look forward to this additional Digital Concierge platform to innovatively service and market their offerings to customers.
The Digital Concierge Pilot has been launched to identify pertinent technology and business issues for long term deployment. Visitors and public can access Digital Concierge services via a mobile application which they can download into their own mobile devices from the Digital Concierge website (www.digitalconcierge.sg).
The pilot is developed by a consortium led by Frontline and The Cell City. It will run until early 2008, and services such as the provision of essential tourist information, location-based recommendations on food, shopping and other activities, real-time event updates, assisted taxi bookings, and visitors’ social network, will be deployed progressively.
Try out the Digital Concierge Pilot today! We look forward to your feedback and suggestions. Visit www.digitalconcierge.sg to sign up.