The Singapore government is ranked number one in an Accenture 2007 study on "Leadership in Customer Service". Accenture noted that Singapore edged in engaging its citizens and developing service models that are citizen-centric. Singapore is also substantially ahead of the other 22 countries Accenture ranked including USA and Denmark, in terms of proactive communication and education to its citizens.
Commenting on Singapore's achievement, Mr Chan Yeng Kit, Chief Executive Officer of the IDA Singapore said, "We are encouraged to learn that the Singapore government is ranked best in customer service delivery by Accenture. A paradigm shift is required for government service delivery in view of the changing needs of our customers today. Personalisation and mobility are key considerations when it comes to delivering customer-centric services to citizens and businesses. The government will continue to collaborate with the private and people sectors to further enhance government service delivery. By 2010, we envision a government that intelligently addresses customers' needs and delivers quality services that delight them."
Details of the Accenture report can be found at www.accenture.com/Global/Services/By_Industry/Government/R_and_I/DeliveringonthePromise.htm