Singapore's e-Government journey begun with the
Civil Service Computerisation Programme (CSCP), as part of the National Computerisation Plan, in the early 80's. The CSCP was conceived with a clear direction of turning the Singapore Government into a world-class exploiter of IT. It marked the beginning of computerisation in the public sector that focused on improving internal operational efficiencies through the automation of traditional work functions and reducing paperwork.
In the late 90's, the convergence of IT and telecommunications transformed the concept of service delivery. This required a paradigm shift in the way government services were delivered and the first
e-Government Action Plan, developed as part of Infocomm 21, was launched in 2000. Following the success of eGAP I, the
e-Government Action Plan II (eGAP II) was launched in 2003, which adopted a customer-centric approach to delivering public services. The Singapore Government is now into the next phase of realising the
iGov2010 5-year masterplan.
Civil Service Computerisation Programme (1980-1999)
The Civil Service Computerisation Programme initially started with the focus on improving public administration through the effective use of infocomm technology. This involved automating work functions and reducing paperwork for greater internal operational efficiencies. Over time, this evolved into the provision of one stop services where government systems were extended to the private sector in implementations like TradeNet, MediNet and LawNet. Then in early 1990s, emphasis shifted towards the consolidation of computing resources.
e-Government Action Plan (2000-2003)
eGAP was conceived to fulfill the vision of making Singapore one of the leading e-Governments in the world. Six strategic programmes were defined, namely: Electronic Services Delivery; Knowledge-based Workplace; Technology Experimentation; Operational Efficiency Improvement; Adaptive and Robust Infocomm Infrastructure; and Infocomm Education.
e-Government Action Plan II (2003-2006)
Building on earlier efforts in the first e-Government Action Plan, eGAP II aimed to achieve the three distinct outcomes of Delighted Customers, Connected Citizens and a Networked Government. Specifically the focus was to deliver accessible, integrated and value-adding public services to our customers; and help bring citizens closer together.
iGov2010 (2006-2010)
iGov2010 is the Singapore Government's five-year masterplan that leverages infocomm to continue to delight our customers and citizens. To achieve this vision, four thrusts have been identified: Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage.
The action plans for e-Government have evolved in tandem with each National IT plan to bring about exciting changes to the way Singapore Government works, interacts and serves the public.
Championing ICT adoption in the government sector are the eGovernment Policies & Programmes Division (ePPD) and the Government Infrastructure & Technology Division (GITD). Together they architect and plan government infrastructures that meets the changing needs of the public service, and manage cum operate these infrastructures efficiently and effectively.
CitizenConnect
CitizenConnect aims to help the public and businesses who do not have computer or internet access or need help with using government services over the Internet. CitizenConnect offers free access to the internet with staff on-hand to help the public and businesses perform online transactions with any government agency. To-date, 27 CitizenConnect centres are available islandwide - 25 in Community Centres/Clubs, one at the CPF Board's Jurong Branch and one in IRAS' Revenue House.
M-Government
Mobile Government is part of the iGov2010 masterplan vision launched in May 2006, to increase the reach and richness of government e-services to our customers.
Besides the online channel, the Government is leveraging on Singapore’s high mobile penetration rate of more than 100 percent to deliver more convenient access to information and services via the mobile channel. With more than 150 government information and services available via their mobile phones today, citizens and businesses are now transacting on the move, anytime, anywhere with the government.
Singapore Government Enterprise Architecture (SGEA)
SGEA is a set of blueprints comprising the Business Architecture (BA), Information Architecture (IA), Solution Architecture (SA) and Technical Architecture (TA) of the Singapore government. It provides a holistic view of the Government's business functions, common data standards, and shared ICT systems and infrastructure.
Singapore Government Metadata Standard (SGMS)
The SGMS serves to enhance the accuracy of search results obtained for searches on government-wide information and services on the Internet. Searches done through an SGMS-based search engine and user interface will provide for an integrated approach for the public to reach government e-services conveniently and effectively. The search engine known as the "Singapore Government Online Search" is available on http://www.gov.sg.
Singapore OnLine Portal (SGOL Portal)
The SGOL Portal is part of the eGovernment Action Plan, which aim to provide information, and services electronically and is in line with Singapore's vision for service excellence among all government agencies.
Web Services
The programme for the development and deployment of Web Services in the Public Sector was conceived to provide more opportunities for service transformation to help the Public Sector achieve better service delivery to citizens and businesses, and create a truly customer centric experience.
Government Executives in the New Information and Knowledge Era (Genie)
The GENIE programme will set-up a showcase of technologies and solutions that may be available 3 to 5 years later, and demonstrate how these technologies and solutions can be used to enhance the way government executives work in the future.
Standard ICT Operating Environment (SOE)
With the standard ICT operating environment, the public service can enjoy substantial cost savings. The public service will benefit from reduced ICT manpower costs, greater agility and robustness of the ICT infrastructure, and enhanced user convenience.
