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Infocomm Development Authority of Singapore – Singapore Government Infocomm Development Authority of Singapore – Singapore Government

Mobile Operators Improve on Performance in Quality of Service Standard for 3G Public Cellular Mobile Telephone Services

Mobile Operators Improve on Performance in Quality of Service Standard for 3G Public Cellular Mobile Telephone Services

  • Date: 24 Jan 2014

Singapore, 24 January 2014 | For Immediate Release

SingTel and StarHub both met QoS standard for outdoor coverage in Q2 and Q3 2013

The Infocomm Development Authority of Singapore has completed its Q2 and Q3 2013 audits of the mobile operators' performance for the Nationwide Outdoor Service Coverage. The findings showed that all three operators' performance has improved.

IDA's audits showed that SingTel Mobile and StarHub Mobile have met IDA's QoS standard for the Nationwide Outdoor Service Coverage Indicator, recording performances of more than 99% respectively in Q2 and Q3 2013. These tests involve taking measurements at housing estates/town centres, outdoor recreational areas, above ground MRT tracks, and nation-wide drive tests.

M1 did not meet some of IDA's outdoor coverage requirements. In view of its continued efforts to improve overall coverage, IDA has decided to impose a financial penalty of $25,000.

In-Building and Tunnel Service Coverage

IDA also conducted its first audit for In-Building Service Coverage since the revised indicator came into effect on 1 April 2013. While all mobile operators met IDA's standard of more than 85% service coverage in most of the buildings that IDA audited, some mobile operators did not meet IDA's QoS standard in particular buildings.

IDA will give mobile operator(s) six months to improve service coverage in those buildings that did not meet IDA's QoS standard. IDA will audit buildings with weaker signal coverage again in early and mid 2014 before deciding on a penalty.

As for road and MRT tunnels, all three mobile operators have met IDA's standard of more than 95% service coverage standard in the tunnels. End-users may however experience occasional connectivity issues, depending on the availability of mobile capacity. IDA is currently studying the feasibility of formulating service quality standards of mobile broadband.

IDA's QoS framework seeks to ensure that consumers enjoy an acceptable level of service quality for the key telecommunication services by requiring mobile operators to comply with the minimum standards set by IDA. Under the QoS framework, operators may be subject to financial penalties of up to $50,000 per month for each instance of non-compliance for each indicator.


ISSUED BY CORPORATE AND MARKETING COMMUNICATIONS DIVISION
INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE

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About Infocomm Development Authority of Singapore

The mission of the Infocomm Development Authority of Singapore (IDA) is to develop information technology and telecommunications within Singapore with a view to serve citizens of all ages and companies of all sizes.  IDA does this by actively supporting the growth of innovative technology companies and start-ups in Singapore, working with leading global IT companies as well as developing excellent information technology and telecommunications infrastructure, policies and capabilities for Singapore.  For more news and information, visit www.ida.gov.sg.

For media clarifications, please contact:

Adrian CHAN (Mr)
Manager
Corporate and Marketing Communications Division
Infocomm Development Authority of Singapore
Email: adrian_km_chan@ida.gov.sg

Angie LOW (Ms)
Senior Manager
Corporate and Marketing Communications Division
Infocomm Development Authority of Singapore
Email: angie_low@ida.gov.sg


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